Cannot Purchase Additional Mailbox Plan (Doc ID 1338042.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.1.0.0 and later   [Release: 7.3.1 and later ]
Oracle Solaris on SPARC (64-bit)

Symptoms

Replication Steps
==================

1. Open Account on Customer Center
2. Navigate to plans tab
3. Purchase a new plan (requires new service)
4. Enter all required fields and submit
5. Error message is returned

Open AR Item Exists
# number of field entries allocated 20, used 1
0 PIN_FLD_ITEMS ARRAY [0] allocated 20, used 16
1 PIN_FLD_POID POID [0] 0.0.0.1 /item/payment 261754136925880750 1
1 PIN_FLD_ITEM_NO STR [0] "P1-222570"
1 PIN_FLD_NAME STR [0] "Payment"
1 PIN_FLD_ITEM_TOTAL DECIMAL [0] -1027
1 PIN_FLD_DUE DECIMAL [0] -1027
1 PIN_FLD_TRANSFERED DECIMAL [0] 0
1 PIN_FLD_EFFECTIVE_T TSTAMP [0] (1285576191) Mon Sep 27 10:29:51 2010
1 PIN_FLD_CREATED_T TSTAMP [0] (1285576191) Mon Sep 27 10:29:51 2010
1 PIN_FLD_ACCOUNT_OBJ POID [0] 0.0.0.1 /account 644125424 25
1 PIN_FLD_BILLINFO_OBJ POID [0] 0.0.0.1 /billinfo 644128496 0
1 PIN_FLD_AR_BILLINFO_OBJ POID [0] 0.0.0.1 /billinfo 644128496 2
1 PIN_FLD_PAY_TYPE ENUM [0] 10013
1 PIN_FLD_RELATED_BILL_ITEM_OBJ POID [0] 0.0.0.0 0 0
1 PIN_FLD_RELATED_ACTION_ITEM_OBJ POID [0] 0.0.0.0 0 0
1 PIN_FLD_ACCOUNT_NO STR [0] "001893334-1"
1 PIN_FLD_ALLOCATED DECIMAL [0] 0
E Mon Feb 21 09:44:33 2011 xxxxxxxxxxxxxxx cm2:16992 fm_cust_bal_grp.cpp:652 1:MAM-000593:CustomerCenter:0:PoolThread-3:28:1298274270:0
op_cust_set_bal_grp error
<location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_VALIDATION_FAILED:102>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=1298274273:901465>
<facility=0 msg_id=84 version=1>
E Mon Feb 21 09:44:33 2011 xxxxxxxxxxxxxxx cm2:16992 fm_cust_create_acct.c:1514 1:MAM-000593:CustomerCenter:0:PoolThread-3:28:1298274270:0
fm_cust_create_bal_grps error
<location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_VALIDATION_FAILED:102>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=1298274273:901465>
<facility=0 msg_id=84 version=1>
E Mon Feb 21 09:44:33 2011 xxxxxxxxxxxxxxx cm2:16992 fm_cust_modify_customer.c:616 1:MAM-000593:CustomerCenter:0:PoolThread-3:28:1298274270:0
fm_cust_modify_customer error
<location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_VALIDATION_FAILED:102>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=1298274273:901465>
<facility=0 msg_id=84 version=1>
D Mon Feb 21 09:44:33 2011 xxxxxxxxxxxxxxx cm2:16992 cm_utils_trans.c(14):329 1:MAM-000593:CustomerCenter:0:PoolThread-3:28:1298274270:0
fm_utils_trans_abort entering
D Mon Feb 21 09:44:33 2011 xxxxxxxxxxxxxxx cm2:16992 fm_bill_utils_channel.c:519 1:MAM-000593:CustomerCenter:0:PoolThread-3:28:1298274270:0
Inside fm_utils_channel_postabort
D Mon Feb 21 09:44:33 2011 xxxxxxxxxxxxxxx cm2:16992 fm_trans_pol_abort.c:84 1:MAM-000593:CustomerCenter:0:PoolThread-3:28:1298274270:0
op_trans_pol_abort input flist
# number of field entries allocated 20, used 1
0 PIN_FLD_POID POID [0] 0.0.0.1 /account 644125424 84
D Mon Feb 21 09:44:33 2011 xxxxxxxxxxxxxxx cm2:16992 fm_trans_pol_abort.c:116 1:MAM-000593:CustomerCenter:0:PoolThread-3:28:1298274270:0
op_trans_pol_abort return flist
# number of field entries allocated 20, used 1
0 PIN_FLD_POID POID [0] 0.0.0.1 /account 644125424 84
D Mon Feb 21 09:44:33 2011 xxxxxxxxxxxxxxx cm2:16992 cm_utils_trans.c(14):362 1:MAM-000593:CustomerCenter:0:PoolThread-3:28:1298274270:0
fm_utils_trans_abort returning
E Mon Feb 21 09:44:33 2011 xxxxxxxxxxxxxxx cm2:16992 fm_cust_modify_customer.c:213 1:MAM-000593:CustomerCenter:0:PoolThread-3:28:1298274270:0
op_cust_modify_customer error
<location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_VALIDATION_FAILED:102>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=1298274273:901465>
<facility=0 msg_id=84 version=1>
E Mon Feb 21 09:44:33 2011 xxxxxxxxxxxxxxx cm2:16992 cm_child.c(107):4655 1:MAM-000593:CustomerCenter:0:PoolThread-3:28:1298274270:0
op PCM_OP_CUST_MODIFY_CUSTOMER returned an error
<location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_VALIDATION_FAILED:102>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=1298274273:901465>
<facility=0 msg_id=84 version=1>

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms