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Site User Can Not Login RDC Onsite and DMGR And CRA Users Cannot See A Study Site. (Doc ID 1338831.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Clinical Remote Data Capture Option - Version 4.6.0 and later
Information in this document applies to any platform.



While trying to connect to RDC, if the user's only study sites have no patients assigned, a misleading error message is issued:

Error in your account setup. Please contact your help desk.


1) Have 1 Study with more than 1 site.
2) One of the sites does not have any patient assigned.
3) User has been granted to access only 1 site, and this site is the one without a patient.
4) User has privilege to the Study through OC (OC > Admin > Users and Roles > Oracle Accounts > Studies)

In fact, there may be no problem with the user's account.


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