WAM-CC&B Integration Error: Call to consumer class synergen.webservice.EAMTransactionNack failed. Text log correlation key = {WEB_SERVICE_KEY_NAME: CCB TRANSACTION NACK, INBOUND_ID: 1, OUTBOUND_ID: 1 (Doc ID 1339326.1)

Last updated on OCTOBER 16, 2016

Applies to:

Oracle Utilities Work and Asset Management - Version 1.9.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to create a Service Request in WAM from a CC&B Field Activity, the XT_WEB_SERVICES_OUTBOUND_LOG shows the following error:

Exception message: Call to consumer class synergen.webservice.EAMTransactionNack failed.
Last status: COMPLETE.
Text log correlation key = {WEB_SERVICE_KEY_NAME: CCB TRANSACTION NACK, INBOUND_ID: 1, OUTBOUND_ID: 1}(62)"

Cause

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