After installing patch 12535572 XAI Have Problem

(Doc ID 1339331.1)

Last updated on MAY 20, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.2.0 and later   [Release: 2.2 and later ]
Information in this document applies to any platform.

Goal

After installing patch 12535572 XAI Dynamic Submission, XAI Submission and XAI Command Display Registry's XAI Response have problem.

The following was the problem:

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- 2011-07-06 14:35:48,153 [WebContainer : 3] ERROR (support.context.SessionExecutable) Caught exception from SessionExecutable.execute()
- 2011-07-06 14:35:48,169 [WebContainer : 2] ERROR (xai.servlet.XAIWSServlet) java.io.IOException: XAI server returned unexpected code 500
com.splwg.xai.servlet.XAIWSServlet$WSAuthenticationException: java.io.IOException: XAI server returned unexpected code 500
at com.splwg.xai.servlet.XAIWSServlet.authenticateUser(XAIWSServlet.java:157)

--------------------------------------------------------------------------
fileService) F1-RetrieveUserProfile service call start
[7/12/11 21:40:22:354 EDT] 00000033 SystemOut O - 755773-643-1 2011-07-12 21:40:22,352 [WebContainer : 0] ERROR (api.service.ServiceExecuti
onPolicy) Rollback: Read failed
java.lang.NullPointerException
at com.splwg.base.domain.web.RetrieveUserProfileService.read(RetrieveUserProfileService.java:41)
at com.splwg.base.support.pagemaintenance.AbstractPageMaintenance.readItem(AbstractPageMaintenance.java:91)
at com.splwg.base.support.service.JavaPageReadService$1.execute(JavaPageReadService.java:29)
at com.splwg.base.support.service.JavaPageReadService$1.execute(JavaPageReadService.java:26)

---------------------------------

[7/12/11 21:40:22:354 EDT] 00000033 SystemOut O - 755773-643-1 2011-07-12 21:40:22,352 [WebContainer : 0] ERROR (api.service.ServiceExecutionPolicy) Rollback: Read failed
java.lang.NullPointerException
at com.splwg.base.domain.web.RetrieveUserProfileService.read(RetrieveUserProfileService.java:41)
at com.splwg.base.support.pagemaintenance.AbstractPageMaintenance.readItem(AbstractPageMaintenance.java:91)
at com.splwg.base.support.service.JavaPageReadService$1.execute(JavaPageReadService.java:29)
at com.splwg.base.support.service.JavaPageReadService$1.execute(JavaPageReadService.java:26)
at com.splwg.base.support.context.FlushDisabledExecutable.doWithFlushesDisabled(FlushDisabledExecutable.java:27)
at com.splwg.base.support.service.JavaPageReadService.read(JavaPageReadService.java:33)
at com.splwg.base.support.service.PageReadService.privateExecute(PageReadService.java:56)
at com.splwg.base.support.service.PageReadService.execute(PageReadService.java:39)


Solution

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