WAM-CC&B Integration Error: Unable to do insert. ORA-06502: PL/SQL: numeric or value error: character string buffer too small ORA-06512: at "SYNERGEN.SDBP_INS_JOB_LOG_MSG", line 118 (Doc ID 1339347.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.3.1 and later   [Release: 2.3 and later ]
Information in this document applies to any platform.

Symptoms

The WAM OPMN Log shows the following error:


07.08.11.16:28:38.762 webservice.WebServiceSupport
Unable to do insert. ORA-06502: PL/SQL: numeric or value error: character string buffer too small
ORA-06512: at "SYNERGEN.SDBP_INS_JOB_LOG_MSG", line 118
ORA-01400: cannot insert NULL into ("SYNERGEN"."SA_JOB_MANAGER_LOG_MESSAGE"."JOB_SEQ_NO")
ORA-06512: at "SYNERGEN.SDBP_CCB_SERVICE_REQ_INTERFACE", line 1211
ORA-01400: cannot insert NULL into ("SYNERGEN"."SA_JOB_MANAGER_LOG_MESSAGE"."JOB")
ORA-06512: at "SYNERGEN.SDBP_INS_JOB_LOG_MSG", line 120
ORA-01400: cannot insert NULL into ("SYNERGEN"."SA_JOB_MANAGER_LOG"."JOB")
ORA-06512: at line 1

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms