Incorrect Debit Item Adjustment
(Doc ID 1340562.1)
Last updated on MARCH 09, 2022
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
The debit item adjustment on a zero dollar item will generate an unallocated account level adjustment. The expected result was to increase the item balance and bill due amount.Actual Behavior
BRM system creates an unallocated adjustment at account level and the balance of the usage item in the bill remains unaffected i.e.$0.
Expected Behavior
The adjustment should be applied to the Usage item and balance of the usage item in the bill(Net amount column) should be changed to $10.
Steps
The issue can be reproduced at will with the following steps:
1) Create two products, a MCF ($10) and a product purchase fee ($0). Add these two products in a deal and create a plan with this deal.
1) Create an account on Jan 1,with the above plan(CF = $10, Purchase fee = $0).
2) Move pvt to Feb 1 and run billing. Bill got generated for $20.
3) Select the bill item in Balance tab.
4) Apply Item level debit adjustment($10) on the Usage item which has zero balance impact.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |