Save As Against Object With Attachement Does Not Work When SSL Used For File Manager Internal Locator (Doc ID 1340993.1)

Last updated on NOVEMBER 30, 2015

Applies to:

Oracle Agile PLM Framework - Version 9.3.1.0 and later
Information in this document applies to any platform.

Symptoms

Unable to perform Save As on an object (i.e. ECO, ECR, Item) with attachment 

Error:
FileServers may be down. Please check the File Server Configuration


FACT
----------------------
- Java Client | Admin | Server Setings | Preferences | Save As Attachment is set to 'Create new copy of file(s)'
- HTTPS/SSL is used for File Manager related URLs.
In Java Client | Admin Tab | Server Settings | Locations | iFS | File Manager, can see that server URLs are configured like below:
- File Manager URL: https://proxy_server/Filemgr/AttachmentServlet
- File Manager Internal Locator: https://proxy_server/Filemgr/services/FileServer
- Viewer Server URL: https://proxy_server/Filemgr/VueServlet
- Viewer Proxy URL: https://proxy_server/Filemgr/VueLink
- Viewer Content URL: https://proxy_server/Agile/services/DmsService

Cause

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