My Oracle Support Banner

GRCM 7.x Workflow Notification Email is not Working (Doc ID 1341474.1)

Last updated on APRIL 03, 2019

Applies to:

Oracle Governance, Risk and Compliance Manager - Version 7.0 to 7.8 [Release Stellent to Rel 12]
Information in this document applies to any platform.


The Workflow email notification is not being sent from a GRCM installation.  The Content Server logs show an error:

Failed to send mail to Could not send mail message from with subject line: Content item '0123456' is ready for workflow step 'EditProcess'.. Invalid mail message: "Unable to find recipient of message." [ Details ]
An error has occurred. The stack trace below shows more information. !csMailFailed,!csMailCouldNotSend,,Content item '0123456' is ready for workflow step 'EditProcess'.
!$!csSMTPInvalidMessage,!csSMTPUnableToFindRecipients,1 intradoc.common.ServiceException: !csMailCouldNotSend,,Content item '0123456' is ready for workflow step 'EditProcess'.
at intradoc.server.InternetFunctions.sendMailToEx(Unknown Source)
at intradoc.server.InternetFunctions.sendMailTo(Unknown Source)
at intradoc.server.InternetFunctions.sendMailPackage(Unknown Source)
at intradoc.server.InternetFunctions$ Source)
Caused by: intradoc.common.ServiceException: !$!csSMTPInvalidMessage,!csSMTPUnableToFindRecipients,1
at intradoc.common.SmtpClient.sendMail(Unknown Source)
at intradoc.common.SmtpClient.sendMail(Unknown Source)
... 5 more
Caused by: java.lang.Exception: !csSMTPInvalidMessage,!csSMTPUnableToFindRecipients,1
at intradoc.common.SmtpClient.writeMultiMsg(Unknown Source)
... 7 more
Caused by: java.lang.Exception: !csSMTPResponseIndicatesFailure,553 5.1.2 <>... Unrecognized host name
at intradoc.common.SmtpClient.writeMsg(Unknown Source)


New installation of GRCM 7.x with UCM 7.5.2


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.