GRCM 7.x Workflow Notification Email is not Working (Doc ID 1341474.1)

Last updated on MARCH 20, 2016

Applies to:

Oracle Governance, Risk and Compliance Manager - Version 7.0 to 7.8 [Release Stellent to Rel 12]
Information in this document applies to any platform.

Symptoms

The Workflow email notification is not being sent from a GRCM installation.  The Content Server logs show an error:

Failed to send mail to testF451@company.com. Could not send mail message from with subject line: Content item '0123456' is ready for workflow step 'EditProcess'.. Invalid mail message: testF451@company.com "Unable to find recipient of message." [ Details ]
An error has occurred. The stack trace below shows more information. !csMailFailed,testF451@company.com!csMailCouldNotSend,,Content item '0123456' is ready for workflow step 'EditProcess'.
!$!csSMTPInvalidMessage,testF451@company.com!csSMTPUnableToFindRecipients,1 intradoc.common.ServiceException: !csMailCouldNotSend,,Content item '0123456' is ready for workflow step 'EditProcess'.
!$!csSMTPInvalidMessage,testF451@company.com!csSMTPUnableToFindRecipients,1
at intradoc.server.InternetFunctions.sendMailToEx(Unknown Source)
at intradoc.server.InternetFunctions.sendMailTo(Unknown Source)
at intradoc.server.InternetFunctions.sendMailPackage(Unknown Source)
at intradoc.server.InternetFunctions$1.run(Unknown Source)
at java.lang.Thread.run(Thread.java:595)
Caused by: intradoc.common.ServiceException: !$!csSMTPInvalidMessage,testF451@company.com!csSMTPUnableToFindRecipients,1
at intradoc.common.SmtpClient.sendMail(Unknown Source)
at intradoc.common.SmtpClient.sendMail(Unknown Source)
... 5 more
Caused by: java.lang.Exception: !csSMTPInvalidMessage,testF451@company.com!csSMTPUnableToFindRecipients,1
at intradoc.common.SmtpClient.writeMultiMsg(Unknown Source)
... 7 more
Caused by: java.lang.Exception: !csSMTPResponseIndicatesFailure,553 5.1.2 <testF451@company.com>... Unrecognized host name company.com.
at intradoc.common.SmtpClient.writeMsg(Unknown Source)

Changes

New installation of GRCM 7.x with UCM 7.5.2

Cause

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