Customer Center Allows Event Adjustment That Effectively Refunds More Than The Charged Amount (Doc ID 1342661.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Communications Billing and Revenue Management(BRM), 7.4.0.0.0 version, the Customer Center allows event adjustment that effectively refunds more than the charged amount.

Consider the below scenario:

1. Create an account with a cycle forward fee, say $30 per month, for May 4 - June 4.
2. Do a 100% event adjustment first then cancel the product after a few days on May 14,  and there is overcharge.

Cause

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