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Customer Center Allowed Event Adjustment Refund More Than Charged Amount (Doc ID 1342661.1)

Last updated on MARCH 26, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Consider the below scenario:

1. Create an account with a cycle forward fee, say $30 per month, for May 4 - June 4.
2. Do a 100% event adjustment first and then cancel the product after a few days on May 14, 
This results an overcharge.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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