Workflow, Approval And Escalation Requirement In CCB (Doc ID 1344552.1)

Last updated on SEPTEMBER 14, 2022

Applies to:

Goal

We need to implement the Workflow, Approval and Escalation process in different modules like Case Management, Billing, Payment and Metering.

Workflow:
a) Org structure of UPPCL cannot be mapped in CCB.

Org Stracture Hierachy
1) SDO
2) EE
3) Senior Engineer
4) Chief Engineer
5) MD
6) CEO

b) System generated To Do entry cannot be targeted to selected users in a particular To Do role based on the data access group

Escalation and Approval -- Example from Case Requirement

1. After X days from the Case registered if the status has not been performed then escalate to particular (selected by system) SDO (Sub Divisional Officer) in the particular DISCOM (DISCOM is alias of CISDIVISION). APDRP - UPPCL project will have four CISDIVISION.
2. After ( X+a ) days if no action has been performed then escalate to particule EE (Officer) in the particular (selected by system)DISCOM (DISCOM is alias of CISDIVISION). APDRP - UPPCL project will have four CISDIVISION.
3. After ( X+a+b ) days if no action has been performed then escalate to particular (selected by system) SE (Senior Engineer Officer) in the particular DISCOM (DISCOM is alias of CISDIVISION). APDRP - UPPCL project will have four CISDIVISION.
4. After ( X+a+b+c ) days if no action has been performed then escalate to particular (selected by system) Chief Engineer (Chief Engineer Officer) in the particular DISCOM (DISCOM is alias of CISDIVISION). APDRP - UPPCL project will have four CISDIVISION.
5. After ( X+a+b+c+d ) days if no action has been performed then escalate to particular (selected by system) MD in the particular DISCOM (DISCOM is alias of CISDIVISION). APDRP - UPPCL project will have four CISDIVISION.
6. After ( X+a+b+c+d+e ) days if no action has been performed then escalate to particular (selected by system) CEO in the particular DISCOM (DISCOM is alias of CISDIVISION). APDRP - UPPCL project will have four CISDIVISION.

For Payment Approval Requirement

For Payment installment Approval (where payment is done in multiple installments)
For all the installment Approval X% of amount needed to be paid by the consumer as down payment.
1) If number of installments = 2

a) SDO (User in CC&B , Sub Divisional Officer ) will review then send for next level of approval to EE (Other User in CC&B Executive Engineer)

2) If number of installments = 3

a) SDO (User in CC&B , Sub Divisional Officer ) will review then send for next level of approval
to EE (Other User in CC&B Executive Engineer)
b) EE will approve and send to next level to Senior Engineer.

3) If number of installments = 4

a) SDO (User in CC&B , Sub Divisional Officer ) will review then send for next level of approval
to EE (Other User in CC&B Executive Engineer)
b) EE will approve and send to next level to Senior Engineer.
c) SE will approve and send to next level to Chief Engineer.

Following is stracture

Billable charge approval requirement:

WAM transfers line charges (infrastructure cost for new connection or service augmentation) to CCB. The line charges must be approved or rejected (can be multi-level) by authorized users, before these can be used in billing.

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.