BRM Throws Error During Opcode Call PCM_OP_CUST_CHANGE_BUSINESS_PROFILE (Doc ID 1344570.1)

Last updated on JUNE 14, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 to 7.3.0.0.0 [Release 7.3.0]
All Platforms
***Checked for relevance on 23-Sep-2013***
*** Checked for relevance on 06-14-2016 ***

Symptoms

During customer creation, when opcode PCM_OP_CUST_CHANGE_BUSINESS_PROFILE is called, there are errors in the log file related to file "fm_bill_utils_bal_grp_lock.c", as seen below :

D 2010-11-09 12:04:27.650  dev  daem_cm_batch:4430.1
  fm_bill_utils_iscript.cpp:1006 1:dev:testnap:4415:1:25124:1289284464:1
          Search flist for PCM_OP_SEARCH:
  # number of field entries allocated 20, used 6
  0 PIN_FLD_POID           POID [0] 0.0.0.101 /search -1 0
  0 PIN_FLD_FLAGS           INT [0] 256
  0 PIN_FLD_ARGS          ARRAY [1] allocated 20, used 1
  1     PIN_FLD_ACCOUNT_OBJ    POID [0] 0.0.0.101 /account 279990 16
  0 PIN_FLD_ARGS          ARRAY [2] allocated 20, used 1
  1     PIN_FLD_SERVICE_OBJ    POID [0] 0.0.0.101 /service/telco/gsm 279806 9
  0 PIN_FLD_TEMPLATE        STR [0] "select X from /uniqueness where F1 = V1
  AND F2 = V2 "
  0 PIN_FLD_RESULTS       ARRAY [0] allocated 20, used 1
  1     PIN_FLD_POID           POID [0] NULL poid pointer
  D 2010-11-09 12:04:27.650  dev  daem_cm_batch:4430.1
  fm_bill_utils_iscript.cpp:1009 1:dev:testnap:4415:1:25124:1289284464:1
          Result flist from PCM_OP_SEARCH:
  # number of field entries allocated 20, used 3
  0 PIN_FLD_POID           POID [0] 0.0.0.101 /search -1 0
  0 PIN_FLD_RESULTS       ARRAY [0] allocated 20, used 1
  1     PIN_FLD_POID           POID [0] 0.0.0.1 /uniqueness 278625 0
  0 PIN_FLD_RESULTS       ARRAY [1] allocated 20, used 1
  1     PIN_FLD_POID           POID [0] 0.0.0.1 /uniqueness 279329 0
  D 2010-11-09 12:04:27.650  dev  daem_cm_batch:4430.1
  fm_bill_utils_config.c:76 1:dev:testnap:4415:1:25124:1289284464:1
          ##### op_bill_utils_prep_lock_obj(): input flist
  # number of field entries allocated 20, used 2
  0 PIN_FLD_POID           POID [0] 0.0.0.1 /uniqueness 278625
  0 PIN_FLD_OBJECT_CACHE_TYPE   ENUM [0] 2
  D 2010-11-09 12:04:27.650  dev  daem_cm_batch:4430.1
  fm_bill_utils_bal_grp_lock.c:1148
1:dev:testnap:4415:1:25124:1289284464:1
          fm_utils_trans_prep_lock_obj entering
  # number of field entries allocated 20, used 2
  0 PIN_FLD_POID           POID [0] 0.0.0.1 /uniqueness 278625 0
  0 PIN_FLD_OBJECT_CACHE_TYPE   ENUM [0] 2
  D 2010-11-09 12:04:27.650  dev  daem_cm_batch:4430.1
  fm_bill_utils_bal_grp_lock.c:1972
1:dev:testnap:4415:1:25124:1289284464:1
          fm_bill_utils_lock_obj entering
  D 2010-11-09 12:04:27.650  dev  daem_cm_batch:4430.1
  fm_bill_utils_bal_grp_lock.c:1686
1:dev:testnap:4415:1:25124:1289284464:1
          fm_bglock_search_rule entering
  D 2010-11-09 12:04:27.650  dev  daem_cm_batch:4430.1
  fm_bill_utils_bal_grp_lock.c:1610
1:dev:testnap:4415:1:25124:1289284464:1
          fm_bglock_search_rule_table entering
  D 2010-11-09 12:04:27.650  dev  daem_cm_batch:4430.1
  fm_bill_utils_bal_grp_lock.c:1648
1:dev:testnap:4415:1:25124:1289284464:1
          fm_bglock_search_rule: unknown object type
  D 2010-11-09 12:04:27.650  dev  daem_cm_batch:4430.1
  fm_bill_utils_bal_grp_lock.c:1777
1:dev:testnap:4415:1:25124:1289284464:1
          fm_bglock_read_obj entering
  E 2010-11-09 12:04:27.650  dev  daem_cm_batch:4430.1
  cm_child.c(106):4801 1:dev:testnap:4415:1:25124:1289284464:1
          bad cm_change_dm_connection, db=1,
  err=37(PIN_ERR_TRANS_ALREADY_OPEN), errno=246(Operation would block)
  D 2010-11-09 12:04:27.650  dev  daem_cm_batch:4430.1
  fm_bill_utils_bal_grp_lock.c:1804
1:dev:testnap:4415:1:25124:1289284464:1
          ##### fm_bglock_read_obj output =>
  NULL flist ptr
  D 2010-11-09 12:04:27.650  dev  daem_cm_batch:4430.1
  fm_bill_utils_bal_grp_lock.c:1806
1:dev:testnap:4415:1:25124:1289284464:1
          fm_bglock_read_obj returning
  D 2010-11-09 12:04:27.650  dev  daem_cm_batch:4430.1
  fm_bill_utils_bal_grp_lock.c:2036
1:dev:testnap:4415:1:25124:1289284464:1
          fm_bglock_read_obj failure
          <location=PIN_ERRLOC_FLIST:6 class=_SYSTEM_DETERMINATE:1
  errno=PIN_ERR_TRANS_ALREADY_OPEN:37>
          <field num=PIN_FLD_POID:7,16 recid=0 reserved=0 reserved2=0
  time(sec:usec)=0:0>
          <facility=0 msg_id=0 version=0>

Cause

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