My Oracle Support Banner

Failed Login on Windows 7 - the Browser Hangs Completely. No Errors, No Crash. JAVA blocked by Antivirus. (Doc ID 1344858.1)

Last updated on SEPTEMBER 10, 2019

Applies to:

Oracle Demantra Advanced Forecasting and Demand Modeling - Version 7.3.0.1 and later
Information in this document applies to any platform.
***Checked for relevance on 23-Jul-2013***

The problem was due to anti virus blocking Java from running.


Symptoms


When logging through Windows 7 the browser hangs completely.
No errors, no crash. It just freezes and it has to be killed through task manager.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
 Check Antivirus Settings
 Check the Firewall Settings
 Check if the Application Server
 Clean:
 1. Delete IE/ Mozilla temporary files
 2. Clear java cache
 3. Close
 4. Restart the WebServer
 Troubleshooting:
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.