My Oracle Support Banner

Bill Segment Freeze/Cancel Algorithms Are Not Being Executed by Batch Billing (Doc ID 1344892.1)

Last updated on DECEMBER 07, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.3.1 to 2.3.1 - Release: 2.3 to 2.3
Information in this document applies to any platform.

Symptoms


Testing has shown that the Customer Class - Bill Segment Freeze/Cancel algorithm is not called during batch billing if the following are true:

- the bill segment in question is clean and doesn't have any errors
- the associated bill cycle has it's freeze and complete switch set to true
- the installation options / bill segment freeze option is set to 'freeze at will'

If these are all true, the bill segment is created in the frozen state and the customer class / bseg freeze algorithm is NOT executed.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
  Symptoms
  Cause
  Solution
  References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.