Errors Encountered In Extended Text Field After Applying Patch 4608 And 46017 (Doc ID 1346109.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Clinical Remote Data Capture Option - Version: 4.6.0 and later   [Release: 4.6 and later ]
Information in this document applies to any platform.

Symptoms

After using the following navigation steps, while attempting to update an extended text field an error is thrown:

1) Login into RDC and navigate to the CRF where the Extended Field text is present.

2) Navigate to the Extended Text Field. Upon attempting to edit an existing Extended Test value you will receive the following error:This does not occur when the extended text is entered the first time.

3) Upon opening the same CRF again and navigating to the same extended text field, the system presents a  different error:

ERROR MESSAGE: Error Log code 9126257711, internal error.


ERROR MESSAGE 2:

Error The data entry window has encountered an unexpected error and will shut down. If the problem recurs, please report the following information for diagnostic purposes:
Log code 3091268655, internal error (The operation derun is illegal. Reason is: Unknown command requested. No service available to process this command).



OCCURRENCE PATTERNS: the errors are intermittent but they have been coming for different users at different places and at different times. 

Cause

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