My Oracle Support Banner

Personal User Preference In Service Parts Planner Workbench Does Not Apply Properly On The Workbench And The Data Does Not Come Up (Doc ID 1347412.1)

Last updated on AUGUST 19, 2019

Applies to:

Oracle Service Parts Planning - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Installation Issues

When saving own User Preferences , and applying this view, some of the data disappears and is not displayed in the workbench

Expect that the User preferences View created for each user works and the data is shown for the changes done to the UI.

The issue can be reproduced at will with the following steps:

Steps to Reproduce
Open the Workbench > click toolbar > Plan > Plan Summary
In the Order Summary area, open the New Buy information. Order detail view
Then right click on any of the items > Supply/Demand view

See that the Item Details and Notes area display information

Now, set your own preference set.
• Click on User preferences
• See the "Default" Use Preference Opens
• Type own user preference name
• Click on the Plan Summary tab
• Make changes to the Action Summary area and the Order Summary area

Tick the "Default" checkbox and click (B) Save
(if you do not click default checkbox your change does not stay)

Open the Workbench

Toolbar > Plan > plan Summary > Open the order detail screen of the "New Buy"
Right click on one of the items > Supply/Demand view

See that Item Details and Notes area not longer contains any information

The only way to get this view to display data again is to delete the personal preference and have Default setting.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.