Argus Safety - Seriousness Indicators Are Not In Sync With E2b Case Updates (Doc ID 1347777.1)

Last updated on FEBRUARY 03, 2015

Applies to:

Oracle Argus Interchange - Version 4.2.0 to 7.0.0 [Release 4.2.0 to 7.0.0]
Information in this document applies to any platform.
***Reviewed for currency: 03-Feb-2015***

Goal

In the initial E2B File, Seriousness criteria came in as Death, and Disability or Permanent Damage.   After accepting this initial E2B case in Argus, these indicators showed up correctly under, Case Form -> Analysis - > Case Summary -> Notes.

Snippet from E2b File:

     

<serious>1</serious>
     <seriousnessdeath>1</seriousnessdeath>
     <seriousnesslifethreatening>2</seriousnesslifethreatening>
     <seriousnesshospitalization>2</seriousnesshospitalization>
     <seriousnessdisabling>1</seriousnessdisabling>
     <seriousnesscongenitalanomali>2</seriousnesscongenitalanomali>
     <seriousnessother>2</seriousnessother>




In the follow up E2B case for the same product issue, Seriousness Criteria came in as Life Threatening, Hospitalization, Congenital Anomaly or Birth Defect.  After accepting follow up case in Argus, checked Case Form -> Analysis - > Case Summary -> Notes again.  This time all five indicators are present.  

Snippet from E2B File:

    

  <serious>1</serious>
     <seriousnessdeath>2</seriousnessdeath>
     <seriousnesslifethreatening>1</seriousnesslifethreatening>
     <seriousnesshospitalization>1</seriousnesshospitalization>
     <seriousnessdisabling>2</seriousnessdisabling>
     <seriousnesscongenitalanomali>1</seriousnesscongenitalanomali>
     <seriousnessother>2</seriousnessother>




Looks like Argus is appending the case indicators and not changing the previous indicators.

Solution

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