Master SA And Sub SA Are Not Having The Same Status In CCB

(Doc ID 1349094.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.0.5 and later
Information in this document applies to any platform.

Goal

1. When a closed Master SA (with its Sub SA in pending stop status) gets reactivated (due to its closing bill cancellation), its Sub SA remains in pending stop status.

2. When both the Sub SA and Master SA are closed and then the closing bill segment is canceled, the Master SA is reactivated but the Sub SA remains closed.

3. What situations might exist when the Master SA and Sub SA are not having the same status?


Solution

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