MSS Crashes When Right Clicking In The Trouble Ticket Template Search Window

(Doc ID 1349471.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.16 and later
Information in this document applies to any platform.

Symptoms


On Order Management in Trouble Ticket Queue when a user clicks on 'Add New' MSS will load the 'Ticket Template Search' .Right click under the Results tab in 'Ticket Template Search' it generates an error.
See Below Screenshot :

 


********************
Error Number 6.
Error Text = Invalid DataWindow row/column specified.
Window/Menu/Object = w_ticket_template_query_response.
Error Object/Control = dw_1.
Script = rbuttonup.
Line in Script = 12.
********************

Cause

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