CCB SP/Meter Installation sync requests create multiple Install Events in MDM
(Doc ID 1349556.1)
Last updated on APRIL 21, 2023
Applies to:
Oracle Utilities Customer Care and Billing Integration to Oracle Utilities Meter Data Management - Version 3.1.1 and laterInformation in this document applies to any platform.
Symptoms
If a Oracle Utilities Customer Care and Billing (CCB) SP/Meter Installation record was previously sync'ed to Oracle Utilities Meter Data Management (MDM) as an Install Event, and that SP/Meter Installation record is later changed (e.g. change the Installation Constant), the subsequent sync request creates a new Install Event in MDM, with the sync request remaining in the error status ("Device cannot be installed at the Service Point as a device is already installed for the Install Date/Time"). The intended output of a changed SP/Meter Installation record that was previously sync'ed to MDM should update the corresponding Install Event, not create a new one.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |