CCB SP/Meter Installation sync requests create multiple Install Events in MDM (Doc ID 1349556.1)

Last updated on AUGUST 17, 2011

Applies to:

Oracle Utilities Customer Care and Billing Integration to Oracle Utilities Meter Data Management - Version: 3.1 and later   [Release: and later ]
Information in this document applies to any platform.

Symptoms

If a CC&B SP/Meter Installation record was previously sync'ed to MDM as an Install Event, and that SP/Meter Installation record is later changed (e.g. change the Installation Constant), the subsequent sync request creates a new Install Event in MDM, with the sync request remaining in the error status ("Device cannot be installed at the Service Point as a device is already installed for the Install Date/Time").  The intended output of a changed SP/Meter Installation record that was previously sync'ed to MDM should update the corresponding Install Event, not create a new one. 

Cause

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