Customer Center Shows Incorrect "Payment Reversed On Month, Day, Year" Message (Doc ID 1349841.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Customer Center is showing incorrect "Payment reversed on Month, Day, Year" message in the Payment Details tab.

Steps to reproduce:

1. On 1/1/2014 Create account.
2. On 1/1/2014 Purchase $300 CF (+tax) product = $327.75.
3. On 1/1/2014 Call Bill Now to create bill.
4. On 1/1/2014 Call pin_bill_day to collect and settle bill.
5. On 1/1/2014 Reverse payment.
6. On 1/1/2014 100% Event Adjustment on CF $327.75 fee.
7. On 1/10/2014 Call PCM_OP_BILL_RCV_PAYMENT for $327.75.
8. On 1/12/2014 Run pin_bill_day (with pin_mass_refund) or run pin_mass_refund

After Step 8, Customer Center shows "Payment reversed on Jan 12, 2014" which is incorrect.

Input flist:
# PCM_OP_BILL_REVERSE_PAYMENT input flist
0 PIN_FLD_POID POID [0] 0.0.0.1 /account 12345 0
0 PIN_FLD_PROGRAM_NAME STR [0] "CB"
0 PIN_FLD_TRANS_ID STR [0] "T1-X-Y"
0 PIN_FLD_PAYMENT_TRANS_ID STR [0] "T1-X-Y"
0 PIN_FLD_SUB_TRANS_ID STR [0] ""
0 PIN_FLD_PAY_TYPE ENUM [0] 10003
0 PIN_FLD_ITEM_OBJ POID [0] 0.0.0.1 /item/payment 23456 0
0 PIN_FLD_SESSION_OBJ POID [0] 0.0.0.1 /event/billing/batch/reversal 34567 0



# PCM_OP_BILL_RCV_PAYMENT input flist
0 PIN_FLD_POID POID [0] 0.0.0.1 /account 61735 0
0 PIN_FLD_PROGRAM_NAME STR [0] "CB"
0 PIN_FLD_AMOUNT DECIMAL [0] 327.75
0 PIN_FLD_BILLINFO_OBJ POID [0] 0.0.0.1 /billinfo 64807 0
0 PIN_FLD_CURRENCY INT [0] 840
0 PIN_FLD_PAYMENT SUBSTRUCT [0]
1 PIN_FLD_COMMAND ENUM [0] 0
1 PIN_FLD_PAY_TYPE ENUM [0] 10003
1 PIN_FLD_CURRENCY INT [0] 840
1 PIN_FLD_AMOUNT DECIMAL [0] 327.75
1 PIN_FLD_TRANS_ID STR [0] "T1-18"

Changes

 

Cause

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