PIN_ERR_DM_CONNECT_FAILED And Connection Timed Out Errors Thrown By CM (Doc ID 1350184.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.
Checked for relevance on 14-Mar-2013

Symptoms

One is facing connection time out issues in DM_Oracle.

Observed the following errors in cm pinlog:

E Sat Jun 11 11:15:34 2011 prod_1 cm:26543 pcpst.c(77):1950 1:prod_1:cm:27074:1:9:1307808781:1
   (26543): pcp_connect(), connecting - failed
E Sat Jun 11 11:15:34 2011 prod_1 cm:26543 cm_child.c(107):4829 1:prod_1:cm:27074:1:9:1307808781:1
   bad cm_change_dm_connection, db=1, err=26(PIN_ERR_DM_CONNECT_FAILED), errno=238(Connection timed out)
E Sat Jun 11 11:15:34 2011 prod_1 cm:26543 pcm.c(54):753 1:prod_1:cm:27074:1:9:1307808781:1
   Op (PCM_OP_SEARCH) send failed in pcm_op
   <location=PIN_ERRLOC_FLIST:6 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_DM_CONNECT_FAILED:26>
   <field num=PIN_FLD_POID:7,16 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
   <facility=0 msg_id=0 version=0>



The system had connections to 23 CM  and 178 connections to the DM.

Cause

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