Error Accessing Item Charges in Customer Center (Doc ID 1350204.1)

Last updated on FEBRUARY 25, 2019

Applies to:

Symptoms

Error message is displayed when clicking on an item charge in Customer Center.

Steps to reproduce:
1.  Open one account which has "Bill in progress (estimate)" amount on Balance tab.
2.  Drill down the "Bill in progress (estimate)" link to item level.
3.  An error "For input string: 3agePayment.index..." pops up.

The Service name showed as <N/A>. The item is created from account level product.

The issue only happens on one environment. It does not matter if the account is newly created or migrated. 

All Customer Centers connect to this environment have this problem. However, using the same Customer Center to access other machines, it works fine.

The workaround is to update admin_client_user_prefs_buf table USER_PREFS_BUF BLOB with the content copied from another instance.

The following is what the user did before he/she reaches the working workaround.

1. The following error was logged with customized Customer Center using extended fields at the moment when the user pressed SEARCH or F4 :

5. As a workaround, the user loaded another BLOB record from another environment and the issue is solved temporarily.

The questions :
How should the field (USER_PREFS_BUF) be populated?
What is the correct data that should be there?

Changes

Cause

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