Unable to Open Word Documents Attached to Cases in AERS

(Doc ID 1350963.1)

Last updated on MARCH 08, 2017

Applies to:

Adverse Event Reporting System - Version: 4.6.2 and later   [Release: 4.6 and later ]
Information in this document applies to any platform.

Goal

Word documents added to the cases as attachments are not viewable in the AERS Application.

PDF documents do not have this problem.

Why does this occur?


Solution

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