MSS Needs a Comprehensive Handling of Pending Circuits Across All Order Types (Doc ID 1351563.1)

Last updated on SEPTEMBER 02, 2014

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.16 to 6.2.1 [Release 6.0.16 to 6.2.0]
Information in this document applies to any platform.
Service Request New From, Service Request Validation


Symptoms

Users reporting that circuits assigned to EWO can be assigned to PSR orders as well, regardless of the user's choice for the Service Request Preference: Allow Multiple Open Orders against Circuits.

STEPS:

1. Create an EWO order for an existing In Service circuit;
2. Later create a PSR order for the same circuit;
3. Sometimes the PSR order is allowed to be completed before the EWO, causing data corruption.



Changes

None.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms