MSS Needs a Comprehensive Handling of Pending Circuits Across All Order Types
Last updated on SEPTEMBER 02, 2014
Applies to:Oracle Communications MetaSolv Solution - Version 6.0.16 to 6.2.1 [Release 6.0.16 to 6.2.0]
Information in this document applies to any platform.
Service Request New From, Service Request Validation
Users reporting that circuits assigned to EWO can be assigned to PSR orders as well, regardless of the user's choice for the Service Request Preference: Allow Multiple Open Orders against Circuits.
1. Create an EWO order for an existing In Service circuit;
2. Later create a PSR order for the same circuit;
3. Sometimes the PSR order is allowed to be completed before the EWO, causing data corruption.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms