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Balance Monitoring Is Not Working Properly For Hierarchy Accounts (Doc ID 1351695.1)

Last updated on DECEMBER 06, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 and later
Information in this document applies to any platform.
***Checked for relevance on 08-SEP-2014***

Symptoms

Balance monitoring is not including all the charges in case of hierarchy accounts with one parent and many child accounts. Not all the charges are rolled up to parent /balance_group/monitor object.

Steps to Reproduce

  1. Create 1 parent account and 2 non-paying child account with monthly charges in all 3 accounts
  2. Create balance group monitor and group sharing monitor and set account level credit limit at parent level
  3. run pin_monitor_balance. This is not rolling up all the charges to /balance_group/monitor for hierarchy account and will impact business
Expected result
All accounts charges in the hierarchy group should be rolled up to /balance_group/monitor

Cause

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In this Document
Symptoms
Cause
Solution
References


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