Customer Center Error (Doc ID 1352959.1)

Last updated on JUNE 06, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.5.0.0.0 [Release 7.4.0 to 7.5.0]
Information in this document applies to any platform.
Checked for relevance on 29-Mar-2013
*** Checked for relevance on 09-30-2014 ***

Goal

1. Open account Ex. A1 (This account has 11,365 services on it)
2. Wait about 2 minutes for account to load..  (the time this takes is an issue) 
3. Select the Plans tab. 
4. Wait another 2 minutes, and the screen is displayed empty.  At this something has gone wrong and all further actions fail. [This is a severe problem] 
5. Exit Customer Center and get an error about "Error saving user preferences. Preferences not saved". 
6. Examine the CM log ($PIN_HOME/var/cm/cm.pinlog), and observe that the following errors have been written (loglevel = 2):
E Mon Aug  8 14:56:29 2011  machine  cm:32030  pcp_xdrst.c(53):2621 1:DTVDI0000110PR:CustomerCenter:0:AWT-EventQueue-0:81:1312778500:0
               pcpxdr_write_buf: WEIRD probe, i 4
E Mon Aug  8 14:56:29 2011  machine  cm:32030  cm_child.c(115):2946 1:DTVDI0000110PR:CustomerCenter:0:AWT-EventQueue-0:81:1312778500:0
               CM pcp_send to NAP: err=49(PIN_ERR_STREAM_IO) 
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms