My Oracle Support Banner

Unable To Resize Customer Center Adjustment Window (Doc ID 1353404.1)

Last updated on SEPTEMBER 12, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 to 7.3.0.0.1 [Release 7.3.0]
Information in this document applies to any platform.

Symptoms

Only Account Adjustment window is resizable (by dragging the sides of the popup window). Bill, Item, and Event Adjustment windows are not resizable. Bothersome if you have the need to display a long reason code.

Replication Steps :

  1. Introduce error messages with long string for Bill, Item, and Event adjustments in the /pin_home/sys/msgs/reasoncodes/reasons.en_US file and load the file with load_localized_strings utility.
  2. Go to any account in customer center --> Balance tab--> Bill Adjustment
  3. Select reason code having long string description to see the actual issue.
  4. Do the same thing for Events Adjustment for the same bill item.

For both Bill and Event Adjustments, the issues are replicated successfully.
But for Item Adjustment we did not see any issue at our end and everything was fine.

Note: In the above test, BRM 7.3 Customer Center <Patch 6009996> was used.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.