Payment Center Showing Account Poid Instead Of Account Number In Case Of Allocated Suspense Payment (Doc ID 1354611.1)

Last updated on MARCH 06, 2012

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.1.0.0 to 7.4.0.0.0 - Release: 7.3.1 to 7.4.0
Information in this document applies to any platform.

Symptoms

In payment center results section, in the account number filed, corresponding account poid ("0.0.0.1-XXXX") is shown instead of account number itself in the case of suspense payments that are allocated already.

Steps to Reproduce :

  1. Create an account such that the account number is customized, for example, '123456' where poid id of the account is 3881969.
  2. Purchase any product with a monthly cycle fee and run the first billing
  3. Now do a suspense payment via Payment Tool.
  4. Open Payment Center and search using the transaction id.
  5. Allocate the suspense payment to any valid account.
  6. Now search again for the suspense payment giving the original transaction id and selecting 'Include fully allocated payment' option.
  7. The search results will be displayed. To check all the fields go to 'Actions' tab and click on 'View fields'
  8. All the fields will be displayed along with Account Number which displays "0.0.0.1- 3881969", instead of 123456.

Cause

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