Service Order Not Generated With Update To Service Login (Doc ID 1354961.1)

Last updated on NOVEMBER 08, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.1 to 7.3.0.0.1 [Release 7.3.0]
Information in this document applies to any platform.
***Checked for relevance on 01-Dec-13***
Checked for relevance on 08-Nov-2016.

Symptoms

Service orders were not generated when service login got updated.

When updating the login field of a service using PCM_OP_CUST_UPDATE_SERVICES, through event notification, the create service order opcode has been called, but it determined that no provisioning was needed.

cm.pinlog has the message:

D Fri Oct 28 22:29:40 2011 BRM01 cm:27581 fm_tcf_prov_tcf_prov_info.c:1221 1:BRM01 :cm:27187:1:1300:1282758970:3
         No feature needs provisioning
D Fri Oct 28 22:29:40 2011 BRM01 cm:27581 fm_tcf_prov_create_svc_order.c:1103 1:BRM01 :cm:27187:1:1300:1282758970:3
         IGNORING: Service upd has no impact on Provisioning

Changes

 

Cause

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