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After 4.5.3.27 CRF Throws Error "Unknown Error Happened Please Contact System Administrator" (Doc ID 1355076.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Clinical - Version: 4.5.3 and later   [Release: 4.5 and later ]
Information in this document applies to any platform.

Symptoms


You have recently applied iPatch 4.5.3.27. Upon attempting to do data entry on a CRF in RDC Onsite you consistently receive an error message. The error message is received by all users on all studies after the following steps:

1) Login to RDC Onsite
2) Select Study / Site
3) Click on a CRF


ERROR MESSAGES:

Error
Unknown error happened. Please contact system administrator. [Log Code: 2683179088]

6292



The following is found in the delog0.log file. Every time this is repeated the Log Code value is different, and the four digit number is different.


<log>
<record>
<date>2011-06-13T09:40:40</date>
<millis>1307972440273</millis>
<sequence>8</sequence>
<logger>oracle.pharma.rdc.de.servlet.InitController</logger>
<level>SEVERE</level>
<class>oracle.pharma.rdc.de.servlet.InitController</class>
<method>doPost</method>
<thread>11</thread>
<message>[2999059576] [generic] Session Id: 0a0a0a8530d9d4d68f1d473448a185e9c6f4573fa833
oracle.pharma.rdc.de.exception.FailedOperationException: Error in DCAPI Module.
at oracle.pharma.rdc.de.util.DcapiManager.initializeDcapi(DcapiManager.java:290)
at oracle.pharma.rdc.de.servlet.InitController.doPost(InitController.java:613)
at oracle.pharma.rdc.de.servlet.InitController.doGet(InitController.java:140)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:834)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:340)
at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:229)
at _rdcHtmlCrf._jspService(_rdcHtmlCrf.java:60)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:56)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:356)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:498)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:402)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:834)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:340)
at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:229)
at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
at org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:65)
at oracle.adf.model.servlet.ADFBindingFilter.doFilter(ADFBindingFilter.java:239)
at oracle.pharma.rdc.adf.extension.RdcADFBindingFilter.doFilter(RdcADFBindingFilter.java:73)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:673)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:340)
at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:830)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:228)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:133)
at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:192)
at java.lang.Thread.run(Thread.java:534)
Caused by: oracle.pharma.oc.dcapi.DataCaptureEngineException: 5416
at oracle.pharma.oc.dcapi.impl.DcapiExecRunner.createDcapiExec(DcapiExecRunner.java:370)
at oracle.pharma.oc.dcapi.impl.DcapiExecRunner.getDcapiExec(DcapiExecRunner.java:133)
at oracle.pharma.oc.dcapi.impl.DcapiExecRunner.getDcapiExec(DcapiExecRunner.java:106)
at oracle.pharma.oc.dcapi.impl.DcapiRequestBroker.createMessenger(DcapiRequestBroker.java:103)
at oracle.pharma.oc.dcapi.impl.DcapiRequestBroker.getDcapiMessenger(DcapiRequestBroker.java:174)
at oracle.pharma.oc.dcapi.impl.DcapiSocket.<init>(DcapiSocket.java:139)
at oracle.pharma.oc.dcapi.impl.DcapiSocket$DcapiSocketFactory.createDataCaptureEngine(DcapiSocket.java:1090)
at oracle.pharma.oc.dcapi.impl.DcapiCreator.createDcapi(DcapiCreator.java:67)
at oracle.pharma.rdc.de.util.DcapiManager.initializeDcapi(DcapiManager.java:203)
... 33 more
</message>
</record>
<record>
<date>2011-06-13T09:41:35</date>
<millis>1307972495101</millis>
<sequence>9</sequence>
<logger>oracle.pharma.rdc.de.servlet.InitController</logger>
<level>SEVERE</level>
<class>oracle.pharma.rdc.de.servlet.InitController</class>
<method>doPost</method>
<thread>12</thread>
<message>[1771299799] [generic] Session Id: 0a0a0a8530d9d4d68f1d473448a185e9c6f4573fa833
oracle.pharma.rdc.de.exception.FailedOperationException: Error in DCAPI Module.
at oracle.pharma.rdc.de.util.DcapiManager.initializeDcapi(DcapiManager.java:290)
at oracle.pharma.rdc.de.servlet.InitController.doPost(InitController.java:613)
at oracle.pharma.rdc.de.servlet.InitController.doGet(InitController.java:140)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:834)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:340)
at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:229)
at _rdcHtmlCrf._jspService(_rdcHtmlCrf.java:60)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:56)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:356)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:498)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:402)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:834)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:340)
at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:229)
at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
at org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:65)
at oracle.adf.model.servlet.ADFBindingFilter.doFilter(ADFBindingFilter.java:239)
at oracle.pharma.rdc.adf.extension.RdcADFBindingFilter.doFilter(RdcADFBindingFilter.java:73)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:673)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:340)
at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:830)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:228)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:133)
at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:192)
at java.lang.Thread.run(Thread.java:534)
Caused by: oracle.pharma.oc.dcapi.DataCaptureEngineException: 5628
at oracle.pharma.oc.dcapi.impl.DcapiExecRunner.createDcapiExec(DcapiExecRunner.java:370)
at oracle.pharma.oc.dcapi.impl.DcapiExecRunner.getDcapiExec(DcapiExecRunner.java:133)
at oracle.pharma.oc.dcapi.impl.DcapiExecRunner.getDcapiExec(DcapiExecRunner.java:106)
at oracle.pharma.oc.dcapi.impl.DcapiRequestBroker.createMessenger(DcapiRequestBroker.java:103)
at oracle.pharma.oc.dcapi.impl.DcapiRequestBroker.getDcapiMessenger(DcapiRequestBroker.java:174)
at oracle.pharma.oc.dcapi.impl.DcapiSocket.<init>(DcapiSocket.java:139)
at oracle.pharma.oc.dcapi.impl.DcapiSocket$DcapiSocketFactory.createDataCaptureEngine(DcapiSocket.java:1090)
at oracle.pharma.oc.dcapi.impl.DcapiCreator.createDcapi(DcapiCreator.java:67)
at oracle.pharma.rdc.de.util.DcapiManager.initializeDcapi(DcapiManager.java:203)
... 33 more
</message>
</record>




Cause

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In this Document
  Symptoms
  Cause
  Solution
  References

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