Diameter Is Coming Down In Production Environment. (Doc ID 1356194.1)

Last updated on FEBRUARY 05, 2015

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.
*** Checked for relevance on 02-05-2015 ***

Symptoms

Diameter service is coming down on production environment every 10 minutes.

From the CM logs, its seen that just before AAA-GW goes down we are getting the following errors:
 E Fri Jul 29 07:03:40 2011    cm:11511  cm_em.c(21):270 
 1::cm:11404:1:0:1311911904:0 
 CMAP ERROR: bad IP connect to EM :11920, errno 146 
 E Fri Jul 29 07:03:40 2011    cm:11511  cm_child.c(108):6395 
 1::cm:11404:1:0:1311911904:0 
 Error while sending stop server opcode to EM 
 <location=Unknown pin location:0 class=UNKNOWN:0 
 errno=PIN_ERR_DM_CONNECT_FAILED:26> 
 <field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0> 
 <facility=0 msg_id=0 version=0> 
 E Fri Jul 29 07:03:43 2011    cm:11516  cm_em.c(21):270 
 1::cm:11404:1:0:1311911904:0 
 CMAP ERROR: bad IP connect to EM :11920, errno 146 
 E Fri Jul 29 07:03:43 2011    cm:11516  cm_child.c(108):6395 
 1::cm:11404:1:0:1311911904:0 
 Error while sending stop server opcode to EM 
 <location=Unknown pin location:0 class=UNKNOWN:0 
 errno=PIN_ERR_DM_CONNECT_FAILED:26> 
 <field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0> 

Cause

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