Error Creating Trouble Ticket: java.sql.SQLException: ORA-00001: unique constraint (ASAP.IDX_UNQ_TICKET_ID) violated (Doc ID 1358381.1)

Last updated on MAY 11, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version: 6.0.10 and later   [Release: 6.0.10 and later ]
Information in this document applies to any platform.

Symptoms

User Experiences the below error while creating a new Trouble Ticket

java.sql.SQLException: ORA-00001: unique constraint (ASAP.IDX_UNQ_TICKET_ID) violated

Cause

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