Certain LDAP User on Active Directory Fails to Login to Agile With Correct Username and Password

(Doc ID 1359713.1)

Last updated on APRIL 22, 2018

Applies to:

Oracle Agile PLM Framework - Version 9.3.1.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to login with a certain LDAP user on Active Directory fails to login with correct Login ID and password with below error:

ERROR

Invalid user name or password.

 

In the Wireshark log, can see below error:
LDAPMessage bindRequest(1) "xxxxx@domain.com" simple
LDAPMessage bindResponse(1) invalidCredentials (80090308: LdapErr: DSID-0C0903D9, comment: AcceptSecurityContext error, data 52e, v2580)


Steps to Reproduce

  1. Configure LDAP to integrate Agile with Active Directory
  2. Sync LDAP user to Agile. Can see the LDAP user is loaded to Agile
  3. Login to Agile with the problem LDAP user

Cause

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