osaChamScs is Crashing while Processing Transactions for Large Wallets (Doc ID 1359736.1)

Last updated on MAY 28, 2013

Applies to:

Oracle Communications Network Charging and Control - Version 4.0.0 and later
Information in this document applies to any platform.

Symptoms

osaChamScs process crashes when it receives any sort of incoming requests (e.g Debit Unit Request). It restarts and creates a core dump.
Below logs shows process ID changed from 13398 to 20562 as marked bold in /IN/service_packages/OSA/tmp/runOsaChamScs.log file. New process was respawned 3 seconds later.

2011/09/13 05:52:36 ccsCommonScp.pcc 585 [13398] ccsCommon ACS Language details from cache, ACS Language Name: 'English', ACS language ID: '1'
2011/09/13 05:52:36 COMMON/include/cmnCache.h 47 [13398] ccsCommon [N3ccs3cmn12LanguageDataE] deRef()
2011/09/13 05:52:36 ChamNotification.cc 211 [13398] OSA_CHAM_SCS Found ACS language name: 'English' in cache.
2011/09/13 05:52:36 ChamNotification.cc 743 [13398] OSA_CHAM_SCS Found event class 'MMS'
2011/09/13 05:52:39 cmnDebug.cc 529 [20562] COMMON_Utils cmnDebugRegisterFlag: debug flag 'COMMON_cmnTime' has already been registered at location ff2dc7fc
2011/09/13 05:52:39 cmnDebug.cc 529 [20562] COMMON_Utils cmnDebugRegisterFlag: debug flag 'COMMON_Utils_cmnUnit' has already been registered at location ff2dc7d8
2011/09/13 05:52:39 cmnDebug.cc 529 [20562] COMMON_Utils cmnDebugRegisterFlag: debug flag 'misc' has already been registered at location ff2dc7c8
2011/09/13 05:52:39 cmnDebug.cc 529 [20562] COMMON_Utils cmnDebugRegisterFlag: debug flag 'COMMON_Utils' has already been registered at location ff2dc7cc
2011/09/13 05:52:39 cmnEscher.cc 155 [20562] COMMON_escher_detail ctor char * "HEAD"


This shows that process took 3 seconds to generate a core file and was restarted.
Core file was generated by process 13398. This happened during the same time as the restart (i.e 2011/09/13 05:52:36) of process. Core file could be seen in path configured by coreadm (/var/crash in this case).

-rw------- 1 root root 30000713 Sep 13 05:52 /var/crash/core-slc01-13398-osaChamScs_101548

Changes

Binary of osaChamScs from patch 101548 is installed on Service Logic Controller (SLC) system.

Cause

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