Outlook Connector Popup Error and Error 60 When User Opens A Task Sent From Another User (Doc ID 1360356.1)

Last updated on SEPTEMBER 27, 2011

Applies to:

Oracle Communications Connector for Microsoft Outlook - Version: 7.3u1 and later   [Release: 7.0 and later ]
Information in this document applies to any platform.

Symptoms

Component information:

Outlook Connector (OC) version 7.3.116.3 (patch 139162-11)
Calendar Server 6.3 with patch 121657-47

User A sends User B a task via Outlook Connector (7.3.116.3).  The task sends fine, but when User B tries to open it, they get a pop up error like the following:

Cannot open this item. Unable to create or modify this event. E-mail address is not defined for the Organizer or for the attendees in Calendar Server.

Also, when selecting this item in the Inbox list view, it appears that Outlook is repeatedly trying to open it and is refreshing the screen.  The OC logs show it trying to do a storetodos.wcap command and failing over and over again with error 60.

The OC logs show the following:

03/14/2011 14:31:58.901 (0x0778) {XCap } [Error ]: wcap returned errno: 60
03/14/2011 14:31:58.901 (0x0778) {Store } [Error ]: CSOCSConnection::SaveTask addComponent 60

On the Calendar Server side, the following message was repeated again and again in the http.commands log:

[14/Mar/2011:18:33:01 +0000] server1 cshttpd[3224]: General Notice: [111.222.33.44] "POST /storetodos.wcap?tzid=America/New_York&calid=john.doe&storetype=1&uid=2e768cc371de45dba1f11faccdec2ad9&desc=Run around in circles for 40 minutes

And in the Calendar Server's http.log, we see the following (which appears to be the main problem):

[14/Mar/2011:18:36:06 +0000] server1 cshttpd[3224]: General Error: urlencoded_to_list(): urlencoded_modify_component_helper() returned error : 5
[14/Mar/2011:18:36:06 +0000] server1 cshttpd[3224]: General Error: WCAP: storetodos command called. ac_storecomponents() returned with 60.
[14/Mar/2011:18:36:06 +0000] server1 cshttpd[3224]: Account Notice: close [11.12.13.14] [unauthenticated] 2011/3/14 18:35:51 0:00:15 0 0 0
[14/Mar/2011:18:36:07 +0000] server1 cshttpd[3224]: General Error: urlencoded_to_list(): urlencoded_modify_component_helper() returned error : 5
[14/Mar/2011:18:36:07 +0000] server1 cshttpd[3224]: General Error: WCAP: storetodos command called. ac_storecomponents() returned with 60.


Cause

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