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Troubleshooting Application Crashes (Doc ID 1362452.1)

Last updated on JUNE 11, 2021

Applies to:

Oracle Commerce Platform - Version 2006.3 and later
Information in this document applies to any platform.


This document describes the steps to troubleshoot and diagnose Oracle Commerce ATG application crashes. It covers the following symptoms:




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In this Document
 Possible Causes and Suggestions
 JVM Crash With HotSpot Crash File
 Lack of Nohup
 Calls to System.exit
 OutOfMemory Errors
 Unpatched Operating System
 System Scheduled Job
 ACC Connected to Production Server
 JSP Page Compilation
 Component Indexing, Document Indexing, or J2EE Archive Caching
 Troubleshooting and Potential Resolutions

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