CDRs Are Getting Rejected In Production With The Error ERR_INVALID_ITEM_POID_LIST (Doc ID 1363080.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.1 and later
Oracle Solaris on SPARC (64-bit)
Checked for relevance on 05-Dec-2013

Symptoms

In production, most of the CDRs are getting rejected with the error ERR_INVALID_ITEM_POID_LIST, and this issue started after applying the 7.3.1 Roll-up patch.

Looks like after bill run, the /account.item_poid_list is not updated with the new item details and is still referring to the old item which is of status=4 and hence the EDR is getting rejected.

Due to this, there is also a data corruption and revenue loss.

Cause

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