Inventory Reservation in POS-to-SIM Integration Is Incorrect: Stock on Hand Not Updated in SIM (Doc ID 1363160.1)

Last updated on OCTOBER 07, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.2 and later
Oracle Retail Store Inventory Management - Version 13.2 and later
Information in this document applies to any platform.
***Checked for relevance on 09-Oct-2013***

Symptoms

We find that when 'InventoryReservation' is set to False and 'InventoryUpdate' is set to True during Point of Service (POS) installation, inventory is reserved in Store Inventory Management (SIM) for customer order.  However, after fulfilling the order in POS, the total stock on hand (SOH) in SIM is not getting updated.

Steps to Reproduce:

1. Install POS Server; select SIM Integration and uncheck the "InventoryReservation" option.
2. Create a customer order in POS
3. Check the inventory in SIM
4. Fulfill the order in POS
5. Check the inventory in SIM

SOH is not updated.

Cause

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