Customer Center Displays The Services Multiple Times In A Subscription Group

(Doc ID 1363465.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.4.0.0.0 to 7.4.0.0.0 - Release: 7.4.0 to 7.4.0
Information in this document applies to any platform.

Symptoms

Create a subscription group such that the subscription service has multiple deals and the member service too has multiple deals. While creating an account, for each service, the login/password or SIM/Number, etc. are displayed multiple times.

Since these are displayed multiple times for the same service, it will be hard for the CSR to know which is the actual deal in a service for which login/password or SIM/Number should be fed. This will lead to data inconsistency. For example, multiple SIM cards can be assigned for the same service.

Cause

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