GRCM 7.8: One User Can Not Login to the GRCM Application

(Doc ID 1363635.1)

Last updated on JULY 07, 2017

Applies to:

Oracle Governance, Risk and Compliance Manager - Version 7.8 and later
Information in this document applies to any platform.

Symptoms

This is on a GRCM 7.8 instance with patchsets 1 - 15 installed.

One user can not login to the GRCM application. Other users can authenticate correctly. The problem is limited to only one user. The GRCM user name / password page shows 'Access Denied' when trying to authenticate. This user can authenticate to the Content Server (UCM) application with out a problem.

Changes

This is a new install of GRCM 7.8 with several users.

Cause

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