Mobile Client (MCP) Does Not Recognize Shift Completion Done on Server with Non-MDT Functionality

(Doc ID 1364438.1)

Last updated on NOVEMBER 17, 2011

Applies to:

Oracle Utilities Mobile Workforce Management - Version: 2.0.1.4 and later   [Release: 2.0 and later ]
Information in this document applies to any platform.

Symptoms

When a Mobile client is shut down by closing the window due to device problems, and the Dispatcher uses Non-MDT functionality and completes the Shift in the CDI, the Mobile application is not recognizing the completed Shift.

When the user logs into the Mobile Client again, they are taken into the completed Shift, but the Shift appears to be open. The Mobile Client user must complete the Shift on the MDT, even though the Shift was completed on the Server using Non-MDT functionality, in order to allow the Mobile Client to recognize the completed Shift.

Cause

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