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Intermittent Presence Issue in Federation in Instant Messaging (Doc ID 1364802.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Communications Instant Messaging Server - Version 8.0 to 9.0.1.4.0 [Release 8.0.0 to 9.0.1]
Information in this document applies to any platform.

Symptoms

The presence issue seems to be intermittent and works sometimes. Below are the use cases:

Use Case1 - Between Oracle IM server- user presence works fine.

Use Case2 - Oracle IM user <IM_USER>@<DOMAIN> and jabber user <JABBER_USER>@<DOMAIN> where the issue is User gets 2 requests in Adium.

Following are steps to reproduce:

     1. Clean all buddy list and verified sunIMRoster entries for user <IM_USER> are clean and same with jabber user <JABBER_USER> on <DOMAIN>

     2. Connect to oracle IM and add user <JABBER_USER>@<DOMAIN> User gets 2 requests in Adium

     3. User accepts both requests but we still see waiting for authorizations.

     4. I restarted my client <IM_USER>@<DOMAIN> and I get request authorization request at that time.
 
     5. I accepted but still not online

     6. Both Users quit and log back in.

     7. Again I get pending authorization request and when I accept we both are shown as online.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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