CCB Timeout During Online Billing Process In Debug Mode (Doc ID 1365026.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.3.1 and later   [Release: 2.3 and later ]
Information in this document applies to any platform.

Symptoms

Billing of accounts that require a long time processing stops with the error: The server encountered a problem. Your request cannot be processed now. Try later or contact the system administrator.
In fact the JVM, that process the billing transaction, is shut down due to a 40s timeout, despite the fact spl.runtime.cobol.shunnedJVMExitSecs is set to 600.
How can the 40s timeout be changed to a higher value?

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms