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Cycle Charges Are Not Getting Applied After Doing Suspend And Unsuspend For Cycle Arrear Products (Doc ID 1366279.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

The issue can be reproduced with the following steps:
Step1: Account Created on 27th July with Cycle Arrear Product
Step2: Run Billing on 7th August
Step3: Suspend the account on 17th August
a. Run Bill now (As the product is cycle arrear so to get that charges before suspending)
b. Suspend the products using opcode PCM_OP_CUST_SET_PRODUCT_STATUS


Step4: Run Billing on 7th September
Step5: Un-suspend the account on 16th September
a. Un-suspend the products using opcode PCM_OP_CUST_SET_PRODUCT_STATUS

Step6: Run Billing on 7th October
Step7: Run Billing on 7th November
Bills generated after Un-suspending does not contain cycle charges.

Actual behavior:
No Cycle charges after Re-Activation

Expected behavior:
After Re-Activation the next Bill should have the cycle charges.

Cause

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In this Document
Symptoms
Cause
Solution
References


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