Data Change Notifications Show Old Value Always As Empty (Doc ID 1367254.1)

Last updated on SEPTEMBER 22, 2016

Applies to:

Oracle Communications Order and Service Management - Version: 7.0.1 and later   [Release: 7.0.0 and later ]
Information in this document applies to any platform.

Symptoms

On OSM 7.0.1 create an Notification for an Order triggered by a data change (Order -> Notification -> Add, define field from the order data in the data changed tab, add automation in the autoamtion tab).
In the test change the field in the order data to any value (e.g. 'x') -> the data change notification is triggered
Now change again the field in the order data to another value (e.g. 'y') -> again the data change notification is triggered.
In the Changes element there is an Update child element which SHOULD contain the old value (in our example 'x') but ACTUALLY contains nothing.

Cause

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