7.4 MPS1 Customer Center Unable To Launch In JRE 1.6 (Doc ID 1370082.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Customer Center encounter NullPointerException at lauching in 7.4.0.0.0 version.


The issue can be reproduced at will with the following steps:
- Do a new install from <7.4MPS1_CustomerCtr.zip>;
- Copy CC to a Tomcat 7 server;
- Modify j2se version from 1.5* to 1.6* in all the .jnlp files;
- Launch the OOB CC from a computer with only Jre6_22 installed;
- Got the exception shown in the attached screenshot (ref. CC_issue_screenshot.docx)


Changes

Issue is due to following reason
In Customer Center all jars in "lib" and "3plibs" folders except for help-share.jar, ohj.jar and oracle_ice.jar are signed, which results in the above shown warning.

Cause

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