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Messaging Server Webmail Displays Garbled Characters With Chinese GB2312 Character Set (Doc ID 1371100.1)

Last updated on APRIL 25, 2018

Applies to:

Communications Express for Oracle Communications - Version 6.3 and later
Oracle Communications Messaging Server - Version 6.3 to 7.0.1 [Release 6.3 to 7.0.0]
Information in this document applies to any platform.

Symptoms

When using Communications Express / Unified Web Client (UWC) with Messaging Server 6.3 to read an email, some Chinese characters are not displayed correctly (garbled).

The issue can be reproduced at will with the following steps:

  1.  Use Microsoft Outlook to compose and send a message containing Chinese characters, e.g. " 你我在測試嗎".
  2.  Login to UWC and read the message.  Some Chinese characters are displayed garbled.

Cause

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