Case Priority Values Available on Worklist Compared With Priorties Configured in Console (Doc ID 1371111.1)

Last updated on JULY 13, 2023

Applies to:

Goal

In the Argus Console via:

• System Configuration
• Case Priority

There are 7 priorities/rows available for case priority configuration configuration.

We have 4 Priority records set up.

On the user interface a user selects Adjust Priority for a case the user is seeing 1 through 8 has selectable values.

Shouldn't the user only see the 4 Priorities that are set-up and enabled? 

Having additional selectable values for the user that should not be enabled creates a risk of incorrect data selection.

Solution

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