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Failed login. Planning Applications: BM, MM, CM from Collaborator Workbench. Workflow Api Call. Aps.bat (Doc ID 1371350.1)

Last updated on SEPTEMBER 12, 2017

Applies to:

Oracle Demantra Demand Management - Version 7.3.0.1 and later
Information in this document applies to any platform.

Purpose

Symptoms:

Log to Business Modeler problems - direct or through CWB;
   After new users are created in Business Modeler , those cannot access Demantra Collaborator Workbench. Direct or EBS Logging to CWB:
        Errors: "Invalid user name & password" - on user screen
                   "Authorization failed" - in collaborator.log
                   "You have encountered an unexpected error. Please contact the System Administrator for assistance."

 

Troubleshooting Steps

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In this Document
Purpose
 Symptoms:
Troubleshooting Steps
 TROUBLESHOOTING:
 FREQUENT ROOT CAUSE:
 Debug tools:
 A.1 Software outdated
 A.2. Demantra 7.3.1. BUG 7.3.1 7310018 (230) 
 A.3 SILENT INSTALLER:
 DATABASE:
 A1. TNSNAMES:
 A2. ACCESS:
 A3. PRIVILEGES:
 B. APPLICATION SERVER, URL, LOCATION:
 C. PASSWORD:
 Change Demantra DB or APP password
 WebLogic:
 D. PROCESS:
 E. INTEGRATION / Scripts or stored procedures:
 F. PERMISSIONS:
 G. WEBSERVER, WAR, DATASOURCE:
 -WEBSERVE, JAVA
 More OAS
 More Weblogic, Linux
 Other References:
 Start WORKFLOW
 Quick Test:
 Part1:
 Part2:
 LICENSE
 License Expiration:
 Runing Integratiojn Interface from APS.BAT CASE
 7.3.1.4 Case
 7301 PATCH
 CASE webserver restart
References

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