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Diagnostics Primary Note for Retail Focus (Doc ID 1372155.1)

Last updated on APRIL 06, 2021

Applies to:

Oracle Retail Macro Space Management - Version 4.7.030 to 4.9.006 [Release 4]
Information in this document applies to any platform.


The goal of this document is to provide the list of current knowledge base articles relevant to diagnosing problems in Retail Focus available through the My Oracle Support portal.

This document will be updated when a new Retail Focus diagnostic article is written.
If you have any questions or concerns, please contact the Retail Support team


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In this Document
 Drawings Not Linking To Xref Files After Reinstall  <Document 831773.1>
 Error Message Occurs When Logging Into Retail Focus <Document 1300715.1>
 Unable To Delete Blocks From Block Details. <Document 956724.1>
 The Layer Colour Text Is White, Needs To Be Updated To Red.<Document 958860.1>
 *.Dwg Is Not A Valid Drawing File <Document 848792.1>
 I've Deleted A Fixture But The Annotation Remains Behind <Document 850024.1>
 Blocks Lost Colour In Drawing <Document 850851.1>
 Planogram Only Populates 2 Bay When It Should Be 4 <Document 850883.1>
 I've Placed A Fixture And It's Very Large <Document 850044.1>
 Clicking On Bay Numbering doesn't do anything <Document 850048.1>
 Cannot Edit A Drawing <Document 850058.1>
 I Cannot Find The Retail FOCUS User Directory I Want <Document 855843.1>
 Error Message Requesting 'RECOVER' When Trying to Open a Drawing <Document 1098361.1>
 Drygoods Error ("Unknown Exception") When Using the Draw Gondola Tool <Document 1114963.1>
 Cannot Rename a Store Directory Path in Store Manager, as it is Greyed Out <Document 1307594.1>
 Error Occurs When Adding Merchandise To A New Drawing <Document 1192966.1>

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